AMANDA is the software program that the Growth & Resource Management department uses to store and process information on people, properties, permits, projects, licenses, complaints, and other activity within the County. The building blocks of AMANDA are Folder, People, and Property records.

• Folders are created to hold information on applications and requests we receive.
• People records are created to hold contact information about the people associated with those applications and requests.
• Property records contain information about specific parcels including zoning and environmental data.

Folder types are simply names assigned to different kinds of applications or requests. They are grouped together based on commonality. All of the folder groups are like a file cabinet with the groups being drawers and the types being the tabs inside the drawers.

• We have 25 folder groups in our database, with 7 of them considered main groups.
• The main groups are Code Compliance, Contractor Licensing, Environmental, Land Development, Permits, Planning and Zoning.
• Each of the groups has its own set of folder types. For instance, the Environmental group has 7 folder types that include Tree Removal (TRE), Wetlands Alteration (WET), and Class II Overlay (CL2) just to name a few.
• Click for a list of folder groups and their related folder types.

People types are names assigned based on the relationship of a person to a folder. There a many different people types, such as contractor, applicant, developer, and engineer. The use of people types allows us to understand the connection between the folder and the people on it.

• For instance, a person who owns property has a people type of Owner when connected to that property folder. If that same person is an attorney representing a developer, the person would also have a people type of Attorney when connected to that development folder.
• If you are interested in seeing how people types work, simply use the People search in the left sidebar menu.

Most of the property types you will see are parcel types. You may also come across road segment types.

• There is a lot of info available on parcel types. From zoning class to gopher tortoise burrows, utilities to wetlands, we have all the different types of data to help us do our jobs.
• Road segment types are just that, sections of roads. The data for them includes cross streets, paving type/width, and who is responsible for maintaining them.
• If you want to find out more about property types, use the Property search in the left sidebar menu.

Meeting folders are used to pull together all of the items scheduled for a specific date. All of our meetings are either public hearings or public meetings. That just means the public is welcome to attend and, at public hearings, the public has an opportunity to speak. We also use them for appeals or requests that need to go before the County Council.

• Code Enforcement Board and Special Magistrate are used by Code Compliance.
• Contractor Licensing & Construction Appeals Board is used by Contractor Licensing.
• Development Review Committee, Technical Review Committee, and Technical Review Staff are used by Land Development.
• Planning & Land Development Regulation Commission is used by Planning and Zoning.
• If you are looking for info on a specific meeting, use the Meeting search in the left sidebar menu.

There are several different ways you can search for a contractor in our database. If you have the name of the company or the person's last name you can use the Organization or Person's Name search in the left sidebar menu. However, the best way to get contractor information is by using the Contractors search also located in the left sidebar menu. Using that one allows you to search by:

• Person's name or company name
• Type of contractor
• Volusia County License Number
• Florida State License Number

Although there are numerous ways to filter, the best way is to start at the top and work your way down to the bottom. You can use as many filters, or as few filters, as you want. Just remember that searches will take longer if you use fewer filters.

• For many searches, decide if you want to use a date range, a starting date, or no date at all.
• For Developments searches only, the first drop-down list filters by group type.
• The second drop-down filters by folder type.
• The third drop-down filters by sub type.
• The last drop-down filters by work type.
• For all other searches, the first drop-down list filters by folder type.
• The second drop-down filters by sub type.
• The last drop-down filters by work type.
• Click for a list of folder groups and their related folder types.

There are various ways to find information on property.

• If you have the address or parcel number, you may use the Property search in the left sidebar menu. Once there, simply enter the information you have and click submit. If we have folders in our database, a list of them will be returned. If we do not have any folders, a list of contacts will be returned. If the property is in a city, it will be contact information for that specific city. If it is in the unincorporated county, the contacts will be ours.
• If you do not have the address or parcel number, you may use the See on a Map link located on the top navigation bar to find the property on the map and then use that information to search our database.
• We also have a spreadsheet and map view of all the open folders in our database. You can get to them by using the Open Folders (All Types) search in the left sidebar menu.

There are a couple of ways to find out if there are complaints on a property.

• If you have the address or parcel number, you may use the Property search in the left sidebar menu. Once there, simply enter the information you have and click submit. If we have folders in our database, a list of them will be returned. Look under the Folder Type heading for any compliance folders. If you find one that you want more information on, simply click on its "blue" File Number link for the details.
  Compliance folders include:
• Complaint (CRP)
• Violation (VIO)
• Code Enforcement Board (CEB)
• Special Magistrate (SMA)
• Unsafe/Dilapidated Building (UNSF)
• If you do not have the address or parcel number, but know where the property is located you may use the See on a Map link located on the top navigation bar to find the property on the map and then use that information to search our database.
• We also have a spreadsheet and map view of all the open folders in our database. You can get to them by using the Open Folders (All Types) search in the left sidebar. Click on the spreadsheet or map and then use the "compliance" filter to show only the compliance folders.
• If you are looking for compliance folders in general, or already have a compliance file number, you may use the Compliance search in the left sidebar menu.

• You can search to see if a business has applied for a receipt, and see the status of the application, by using the Business Tax Receipt search in the left sidebar menu.
• If the status is Complete, we have sent the data to Treasury & Billing, who then determines the fee and notifies the applicant.
• Although we have data about business tax receipt applications, Treasury & Billing keeps the official information.
• If you have questions about whether a receipt has been paid or if it is valid, contact Treasury & Billing by email Treasury@volusia.org or phone (386) 943-7085. Click to search the Treasury & Billing database.